PROCESSING TIMES

We take great care in preparing and packaging your order. Please allow up to 3 business days for processing. You will receive a tracking notification once your order has shipped.

Please note that processing times may vary during periods of high demand and new launches.

US SHIPPING

We offer complimentary shipping on US orders over $200 USD.

INTERNATIONAL SHIPPING

Shipping rates are calculated at checkout.

Please note that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and vary according to local regulations.

SHIPPING TERMS & CONDITIONS

Once an order has been dispatched, it is in the care of the selected courier. La Côte Club is not responsible for loss, damage, or delays during transit. For delivery issues, please contact the courier directly using your tracking information.

La Côte Club is not responsible for customs duties, import taxes, tariffs, or other charges imposed by the destination country.

If a package is returned to us because it was not collected, the recipient is responsible for the cost of shipping to and from the original delivery address. Please ensure your delivery information is accurate and that packages are collected promptly.

If tracking confirms that a package has been delivered or signed for, La Côte Club is unable to issue a refund or replacement for a package reported as missing. Please contact the courier directly to initiate an investigation.

We cannot guarantee a specific delivery timeframe. Customs processing and other circumstances outside of our control may occasionally cause delays. Shipping fees are non-refundable for delayed deliveries.

All La Côte Club pieces are made to order or produced in limited quantities. For this reason, all pieces are final sale and are not eligible for return or exchange.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us at contact@lacoteclub.com within 72 hours of delivery.

Please include the subject line “Return – #[Order Number]”, along with clear photos of the item and packaging and a brief description of the issue.

We’ll review your request and assist you with the next steps. Please allow 1–3 business days for us to process your request.